Updated on March, 2026
Updated on March, 2026
Privacy policy
At Sently, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services, including our website, kiosk systems, messaging tools, and related applications (collectively, the “Services”).
This policy is designed to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and applicable Ontario privacy standards.
At Sently, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services, including our website, kiosk systems, messaging tools, and related applications (collectively, the “Services”).
This policy is designed to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and applicable Ontario privacy standards.
Information we collect
We collect information to provide and improve our services, including:
Personal details such as name, phone number, email address, and business information
Customer data submitted through kiosks or forms
Account registration and onboarding details
Device and usage information such as IP address, browser type, and interactions
Communication data including messages sent and customer responses (including consent records)
Data from third-party services such as hosting, messaging, and analytics providers
We collect information to provide and improve our services, including:
Personal details such as name, phone number, email address, and business information
Customer data submitted through kiosks or forms
Account registration and onboarding details
Device and usage information such as IP address, browser type, and interactions
Communication data including messages sent and customer responses (including consent records)
Data from third-party services such as hosting, messaging, and analytics providers
How we use your information
We use your information to:
Operate and maintain the platform
Enable businesses to communicate with customers
Deliver SMS messages and campaigns
Improve functionality and user experience
Personalize branding and dashboard features
Provide customer support
Detect and prevent fraud or security issues
Comply with legal and regulatory requirements
We use your information to:
Operate and maintain the platform
Enable businesses to communicate with customers
Deliver SMS messages and campaigns
Improve functionality and user experience
Personalize branding and dashboard features
Provide customer support
Detect and prevent fraud or security issues
Comply with legal and regulatory requirements
How we share your information
We do not sell your personal information. We only share it with:
Trusted third-party providers who help operate the platform (e.g., hosting, SMS delivery, analytics)
Authorities or regulators when legally required
Parties involved in a business transaction such as a merger or acquisition
We do not sell your personal information. We only share it with:
Trusted third-party providers who help operate the platform (e.g., hosting, SMS delivery, analytics)
Authorities or regulators when legally required
Parties involved in a business transaction such as a merger or acquisition
Data storage and security
Your information may be stored on secure servers in Canada or other jurisdictions where our providers operate. We retain personal information only as long as necessary to provide our services, fulfill the purposes outlined in this policy, and comply with legal obligations.
You may request deletion of your data at any time.
We use industry-standard safeguards including encryption, access controls, and secure infrastructure. However, no system is completely secure.
Your information may be stored on secure servers in Canada or other jurisdictions where our providers operate. We retain personal information only as long as necessary to provide our services, fulfill the purposes outlined in this policy, and comply with legal obligations.
You may request deletion of your data at any time.
We use industry-standard safeguards including encryption, access controls, and secure infrastructure. However, no system is completely secure.
Your rights
You have the right to:
Access your personal information
Request corrections
Request deletion
Withdraw consent where applicable
File a complaint with the appropriate privacy authority
You have the right to:
Access your personal information
Request corrections
Request deletion
Withdraw consent where applicable
File a complaint with the appropriate privacy authority
Changes to this policy
We may update this Privacy Policy from time to time. If significant changes are made, we will notify users through the platform or by email.
We may update this Privacy Policy from time to time. If significant changes are made, we will notify users through the platform or by email.
Contact us
If you have any questions or concerns about this Privacy Policy, you can contact us at:
Email: support@sently.ca
Company: Sently
Location: Ontario, Canada
If you have any questions or concerns about this Privacy Policy, you can contact us at:
Email: support@sently.ca
Company: Sently
Location: Ontario, Canada